Returns & Authorization Policy

U-Guard Security Products Purchase Satisfaction Guarantee

Return Policy & Purchase Satisfaction Guarantee...

At U-Guard Security Products LLC we understand things can go wrong and sometimes items need to be returned for replacement and or a refund.  We value our customers and their business, so customer satisfaction, is the corner stone of our business model.  We offer convenient reasonable solutions to satisfy our customers through our industry best return policy the UGuardSecurityProducts.com exclusive purchase “Satisfaction Guarantee Policy”.  The information published within this return policy page explains most issues that arise due to manufacture defects, shipping damage, product warranties, refunds and replacements, prepaid inbound and outbound  postage labels, and even if you are having buyers remorse after you received your order and realize you made the purchase by mistake.  If you have any questions regarding returns or warranty issues you can contact us through our Contact Us page.  Please Note: All returns must be approved with a return RMA # from us. You can easily get approval by completely filling out and  submitting the RMA Return Request Form below. 

General Return Policy Information:

All products sold through uguardsecurityproducts.com fall under our standard 45 day return policy. This includes, but is not limited to defective items, damaged items due to shipments, new items no longer wanted or needed, and warranty items. We offer a standard 45 Day return policy, but also a 90 Day "Purchase Satisfaction Guarantee" (details below). All returns must be approved through our RMA Return Request Form on this page. The form must be filled out completely with return reason details so we can quickly reply with the RMA approval number and return shipment details. All products returned are subject to review and approval. Additional limitation and cost could apply based on the product type and or brand of the item(s), and could be subject to a restocking and postage shipping charges. Return postage cost is not offered or reimbursed under our standard 45 day return policy, unless specified or offered through the RMA approval processes. We reserve the right to hold all refunds, store credits or replacement shipments until U-Guard Security Products LLC receives the return. Refunds, store credit and replacements are issued or shipped within 14 days of receiving the return at our Atlanta, GA returns department facility.

New Product Return Policy Information:

When you purchase an item from us you have 45 days from the date of purchase to return any new item. All returned items must be in new salable condition. Items returned in new condition will be issued a 100% refund of the product cost. All returned items will be subject to a 15% shipping & handling fee of the item cost for the original postage expense incurred by uguardsecurityproducts.com for outbound shipping expense to the customer original shipment. All items returned must be in the original, undamaged product package and in proper working condition. We offer free shipping on all our products, but the shipping cost is an expense to U-Guard Security Products and will be a charge back and deducted from return refund to the original payment method. No return shipping cost will be refunded for returning the item(s). The return shipping cost is to be paid by the returning party. Any Items that are returned in used condition, missing parts, accessories or the package is damaged are subject to 20% restocking fee of the product cost, along with 15% postage charge back of the item cost for the expense of the original outbound shipment incurred by U-Guard Security Products. The new return policy applies to all items sold on this website unless approved through the RMA that was issued directly from U-Guard Security Products LLC.

90 Day Purchase Satisfaction Guarantee Policy:

The U-Guard Purchase Satisfaction Guarantee - When you purchase an item from us you have 90 days from the date of purchase to return an item. All returned items must be in new salable condition. Items returned in new condition between 46 and 90 days of the original purchase dates will be issued a 100% store credit, to be used towards another item. All returned items will be subject to a 15% postage expense of the item cost for the original postage & handling fees uguardsecurityproducts.com incurred for outbound shipping and packaging costs to the customer. All items returned must be in the original undamaged package and in proper working condition. We offer free shipping on all our products, but the shipping cost is an expense incurred by U-Guard Security Products and will a charge back and deducted from return store credit issued. No return shipping cost will be refunded for returning the item. The return shipping cost is to be paid by the returning party. Any Items that are returned in used condition, missing parts, accessories or the package is damaged are subject to 20% restocking fee of the product cost, along with 15% postage charge back of the item cost for the expense of the original outbound shipment incurred by U-Guard Security Products. The new return policy applies to all items sold on this website unless approved through the RMA that was issued directly from U-Guard Security Products LLC.

U-Guard Self Defense Spray "Life Defend Warranty" Policy:

U-Guard Security Products offers a Limited Life Defend Warranty on all U-Guard Security Products Brand 3-in-1 self-defense sprays, oc pepper sprays and military tear gas sprays manufactured in the USA by U-Guard Security Products LLC. We offer the best industry warranty available on self defense spray, pepper sprays and cs military tear gas sprays . When you purchase U-Guard brand defense sprays we have you covered for the life of the spray. If the U-Guard 3-in-1 self defense, oc pepper spray or cs tear gas spray product is used in an event to defend yourself, or the canister expires before you use it, we will replace your canister at no charge. You can return the full U-Guard expired canister back to us, and we will give you a new replacement of the same size canister and of the same or similar formulation for FREE! In the unfortunate event you do need to use your spray we will replace it for FREE. Just send us the empty canister that was used and a copy of the reported event of the attack (police report / authority documentation) stating the spray was used as a method of defense. The U-Guard brand self defense spray(s) are the only brand defense spray that has you protected for life - You purchase it once and you stay protected for life! With U-Guard Brand Sprays you pay full price once when you originally purchased it, then you just exchange it when it expires or if its used in an actual event to defend yourself. We want you to be safe, and always be able to protect yourself if needed. U-Guard Brand 3in1 Self Defense Sprays, Pepper Sprays & Military Tear Gas Sprays have you covered for life, with the LIFE DEFEND WARRANTY.

For product return and replacement; Just fill out the RMA Return Request Form for return details. Once we receive the return request we will review and if we have all the information, we will approve and email the RMA number and return instructions. Once our returns department receives the original canister to be replaced, they will inspect it, if it meets the requirements for the "Life Defend Warranty" for replacement, a email coupon code will be sent within 14 days of the return. The coupon code can be used to purchase a new canister of the same canister size, product formulation, and color. The coupon code email will have the link to the product page to select and purchase. Please note that the coupon code is for 50% Off the current price. The balance of 50% of the funds you pay will be used for shipping and handling cost to cover packaging, label and postage with tracking to ship out the new product. No return shipping cost will be refunded for returning the item. The return shipping cost is to be paid by the returning party.

Defective & Warranty Return Policy Information:

When you purchase an item from us you have 45 days from the date of purchase for 100% replacement, if the item happens to be defective. All returned defective items must be due to manufacture defects to meet the 100% defect replacement policy. Any defective Items returned missing parts or accessories will be replaced and returned to the customer without the missing items. Any manufacture defects returns that happen during the first 45 days of purchase will include return postage via a prepaid shipping label through RMA return request approval. All other alleged defective issues after 45 days fall under our published warranty policy and we will meet or exceed the individual manufacture published warranties. U-Guard Security Products LLC is a direct dealer / distributor of the brands we sell and honor all warranties published with products that are purchased through uguardsecurityproducts.com. No return shipping cost will be refunded for returning the item after 45 days of purchase. The return shipping cost is to be paid by the returning party and is not covered by the product warranty. U-Guard Security Products will cover the shipping cost of the repaired or replaced item for warranted items replacement shipments. All returns must be approved through our RMA Return Request Form on this page. The form must be filled out completely with return reason details so we can quickly reply with the RMA approval number and return shipment details.

RMA Return Request Form

U-Guard Quality Assured Products Promise...

You Can Be Confident When Shopping With Us. Quality Assured Products, Satisfaction Guarantee & Great Prices.

Quality is a priority at U-Guard Security Products. We believe there is no need selling cheap, poorly manufactured items that will break when they are needed most, especially in the self-defense security industry. We go to great lengths to source & find the best quality products available. Our team inspects &  test all product to make sure they meet our quality standards, and only then  then we put our industry best Limited Lifetime Warranty on the majority of the products we offer.  Quality products at great prices with a customer satisfaction guarantee is our promise to you!  Try us out for great products and expert knowledge. 

Simple Approval & Return Process

STEP - 1

Fill Out Return Request Form

STEP - 2

Push Send Return Request Button

STEP - 3

U-Guard Reviews & Email's Approval

STEP - 4

Customer Packs & Ships Return Back

STEP - 5

U-Guard Refunds Or Sends Replacements

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